Terms of Service for Blindbox.se

Effective from: 15 October 2026

Welcome to Blindbox.se. When you shop with us or use the website, you accept these terms. Please read them before you order. These terms do not affect your statutory rights as a consumer.

1. Who we are

Blindbox.se is operated by WRDS AB under the name Blindbox Sweden.
Organisation number: 559355-7688
VAT number: SE559355768801
Address: Karusellvägen 53, 126 31 Hägersten, Sweden
Email: contact@blindbox.se

2. Orders and contract

You must be at least 18 years old to shop with us, or have the consent of a guardian.

When you place an order, we send an order confirmation to your email address. The contract is formed when you have received the order confirmation.

We may refuse or cancel an order if the information is incorrect, if the product is sold out, in case of obvious price or typing errors, or if we suspect fraud. If we cancel an order you have already paid for, you will be refunded.

We primarily sell to private individuals. If you are a business and want to buy, please contact us first.

3. Prices and payment

All prices are in Swedish kronor (SEK) and include VAT. The shipping cost is shown at checkout before you complete your purchase.

You can pay with the payment methods shown at checkout, for example Qliro. Payment is made when you place the order, unless stated otherwise.

4. Delivery

We ship with DHL from our warehouse in Stockholm. We ship your order as soon as possible after payment is confirmed. Delivery time and shipping cost are shown at checkout and on the Shipping & Returns page.

The risk for the goods passes to you when you receive them.

If delivery is delayed, we will contact you. You are entitled to the remedies provided by law, for example to cancel the purchase in case of a substantial delay.

Pre-orders: For products marked as pre-order or not yet released, we state an estimated delivery date. Manufacturers may change release dates, so the date is an estimate. We will notify you if it changes.

5. Right of withdrawal and returns

You have a 14-day right of withdrawal from the day you receive the goods. To exercise it, clearly notify us, for example by email to contact@blindbox.se. You may use our withdrawal form, but it is not mandatory. Please state your order number.

You must send the goods back within 14 days of notifying us of your withdrawal. The goods must be unused and in their original packaging.

The value of sealed collectibles and cards is lost when the packaging is opened. Therefore, do not break the seal if you want to withdraw from the purchase. Loose booster packs cannot be returned. If a package has been opened or the seal has been broken, the goods cannot be returned and the right of withdrawal does not apply to those goods.

We do not include a return label in the package. For returns we charge a return fee of SEK 200, which covers shipping in both directions and handling. The fee is deducted from the refund.

We refund the full purchase price, including shipping, minus the return fee of SEK 200, within 14 days after we received your notice of withdrawal. We may withhold the refund until we have received the goods back or you have shown that you have sent them.

Packages that are not collected and are returned to us are charged SEK 200, in addition to the original shipping cost.

6. Complaints

If you have received a defective or incorrect item, please contact us as soon as possible at contact@blindbox.se. You have the right to make a complaint under the Swedish Consumer Sales Act, which gives you three years to complain. You must complain within a reasonable time after you discover the defect, and a complaint made within two months is always considered to be in time.

Justified complaints cost you nothing, and we cover the shipping cost. Please send photos of the item and the packaging, and of the outer packaging if the damage occurred in transit.

7. Liability

We are liable for defects in accordance with applicable consumer legislation. Beyond that, we are not liable for indirect damages, loss of profit or other consequential damages, unless the damage is caused by gross negligence or intent on our part. We are not liable for events beyond our control (force majeure), for example strikes, war, or disruptions at carriers or suppliers. We reserve the right to correct obvious price and typing errors.

8. Personal data

We process your personal data in accordance with our privacy policy.

9. Intellectual property

The content of blindbox.se (texts, images, graphics, logos and design) belongs to WRDS AB or our partners and may not be used without written permission.

Pokémon, One Piece, Riftbound and other trademarks, names and product images belong to their respective owners. Blindbox Sweden is a retailer and is not affiliated with The Pokémon Company, Bandai or Riot Games.

10. Changes to the terms

We may change these terms. The current terms are always available on this page, with the date they took effect. The terms in force when you placed your order apply to that order.

11. Governing law and disputes

Swedish law applies to these terms. As a consumer, you retain the mandatory consumer protection rules of the country where you live.

If we cannot resolve a dispute together, you can turn to the Swedish National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, www.arn.se. We follow ARN's recommendations.

This is a translation of the Swedish terms. In case of any discrepancy, the Swedish version prevails.